Privacy Policy

Who We Are

This Privacy Policy applies to Ramos Expert Cleaning Services and the website ramosexpertcleaningllc.com. It explains what information we may collect when you visit our website, request an estimate, contact us, or use our cleaning services.

Information We Collect

We may collect information that you voluntarily provide, including:

• Your name, phone number, and email address.
• Your service address and preferred service date.
• Details about the property and cleaning services requested.
• Messages, photos, or other information you choose to send us.

Our website may also collect limited technical information automatically, such as your IP address, browser type, device type, referring page, pages visited, and approximate location derived from your IP address.

How We Use Information

We may use collected information to:

• Respond to questions and estimate requests.
• Schedule, confirm, and provide cleaning services.
• Communicate about appointments, service updates, or account matters.
• Improve our website, customer service, and business operations.
• Protect the website, prevent misuse, and comply with legal obligations.

Cookies and Website Analytics

Our website may use cookies and similar technologies that help it function, remember preferences, measure website traffic, and understand how visitors use the site. You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

When Information May Be Shared

We do not sell or rent your personal information. We may share information only when reasonably necessary with website hosting, analytics, communications, scheduling, payment, or other service providers that support our operations; when you direct or authorize us to do so; or when disclosure is required by law, necessary to protect rights and safety, or connected with a business transfer.

Data Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, dispute resolution, and legal compliance. We use reasonable administrative and technical safeguards, but no website, email, or electronic storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information you previously submitted. We may need to verify your identity and may retain certain records when permitted or required by law. You can also opt out of promotional communications by replying to the message or contacting us directly. Appointment and service-related messages may still be necessary while we are providing a requested service.

Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Ramos Expert Cleaning Services is not responsible for their content or privacy practices.

Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and remove it when appropriate.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date.